The Leadership Mindset Shift That Builds Trust, Fast
What if your team had a shared way to name what’s really going on — without blame, shame, or defensiveness?
That’s what happened when I introduced the “Above and Below the Line” mindset model to 20 mid-level leaders at a major hospital. It gave them common language to explore mindset, behaviour, and culture — and it changed how they lead.
Because this isn’t just about better communication. It’s about Connected Leadership and the trust and psychological safety that power it. When we can name what we notice, we can shift how we show up. That’s the difference between reacting and responding.